Computer Repair Technician A+

Program Objective

Prepare the student to be able to fix, build, install and troubleshoot a computer or computer system professionally and efficiently. The Computer Operator Specialist training or knowledge is the pre-requisite for this class. Upon completion of this program, the student will be able to take the CompTIA A+ certification exam, to work as Computer Technician, Helpdesk Technician, Network administrator.

Program Description

1. Mobile Devices
   1. Given a scenario, install and configure laptop hardware and components
   2. Given a scenario, install components within the display of a laptop
   3. Given a scenario, use appropriate laptop features
   4. Compare and contrast characteristics of various types of other mobile devices
   5. Given a scenario, connect and configure accessories and ports of other mobile devices
   6. Given a scenario, configure basic mobile device network connectivity and application support
   7. Given a scenario, use methods to perform mobile device synchronization
2. Networking
   1. Compare and contrast TCP and UDP ports, protocols, and their purposes
   2. Compare and contrast common networking hardware devices
   3. Given a scenario, install and configure a basic wired/wireless SOHO network
   4. Compare and contrast wireless networking protocols
   5. Summarize the properties and purposes of services provided by networked hosts
   6. Explain common network configuration concepts
   7. Compare and contrast Internet connection types, network types, and their features
   8. Given a scenario, use appropriate networking tools
3. Hardware
   1. Explain basic cable types, features, and their purposes
   2. Identify common connector types
   3. Given a scenario, install RAM types
   4. Given a scenario, select, install and configure storage devices
   5. Given a scenario, install and configure motherboards, CPUs, and add-on cards
   6. Explain the purposes and uses of various peripheral types
   7. Summarize power supply types and features
   8. Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs
   9. Given a scenario, install and configure common devices
   10. Given a scenario, configure SOHO multifunction devices/printers and settings
   11. Given a scenario, install and maintain various print technologies

4. Virtualization and Cloud Computing
   1. Compare and contrast cloud computing concepts
   2. Given a scenario, set up and configure client-side virtualization
5. Hardware and Network Troubleshooting
   1. Given a scenario, use the best practice methodology to resolve problems
   2. Given a scenario, troubleshoot hard drives and RAID arrays
   3. Given a scenario, troubleshoot video, projector, and display issues
   4. Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures
   5. Given a scenario, troubleshoot printers
   6. Given a scenario, troubleshoot common wired and wireless network problem
6. Operating Systems
   1. Compare and contrast common operating system types and their purposes
   2. Compare and contrast features of Microsoft Windows versions
   3. Summarize general OS installation considerations and upgrade methods.
   4. Given a scenario, use appropriate Microsoft command line tools
   5. Given a scenario, use Microsoft operating system features and tools
   6. Given a scenario, use Microsoft Windows Control Panel utilities
   7. Summarize application installation and configuration concepts
   8. Given a scenario, configure Microsoft Windows networking on a client/desktop
   9. Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems
7. Security
   1. Summarize the importance of physical security measures
   2. Explain logical security concepts
   3. Compare and contrast wireless security protocols and authentication methods
   4. Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
   5. Compare and contrast social engineering, threats, and vulnerabilities
   6. Compare and contrast the differences of basic Microsoft Windows OS security settings
   7. Given a scenario, implement security best practices to secure a workstation
   8. Given a scenario, implement methods for securing mobile devices
   9. Given a scenario, implement appropriate data destruction and disposal methods
   10. Given a scenario, configure security on SOHO wireless and wired networks
   11. Physical security
8. Software Troubleshooting

1. 1. 1. Given a scenario, troubleshoot Microsoft Windows OS problems
      2. Given a scenario, troubleshoot and resolve PC security issues
      3. Given a scenario, use best practice procedures for malware removal
      4. Given a scenario, troubleshoot mobile OS and application issues
      5. Given a scenario, troubleshoot mobile OS and application security issues

9. Operational Procedures

1. 1. 1. Compare and contrast best practices associated with types of documentation
      2. Given a scenario, implement basic change management best practices
      3. Given a scenario, implement basic disaster prevention and recovery methods
      4. Explain common safety procedures
      5. Explain environmental impacts and appropriate controls
      6. Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts
      7. Given a scenario, use proper communication techniques and professionalism
      8. Identify the basics of scripting
      9. Given a scenario, use remote access technologies